Principal of an online Care Planning organization dedicated to education on informatics standards development, recently serving as Sr. Clinical Analyst for a Federally Funded (Medicaid and Dually Eligible) Community Health Center in Massachusetts, Dr. Campbell has been a Deloitte Specialist Master and independent consultant in healthcare quality.
Susan Campbell enjoys identifying and leveraging improvement opportunities in organizations and systems. Susan is a performance management and improvement specialist with specialization in complex challenges -- such as coordination of care, clinical quality improvement and infection prevention - as well as clinical informatics. She enjoys working with individuals from a wide range of professional backgrounds and stakeholder perspectives, to understand and gain broad buy-in to best practices and workable strategies for development timely, safe, appropriate, responsive, and cost-effective, solutions.
A visionary and pragmatic manager and facilitator of advisory committees and task forces, Susan seeks the opportunity to help activate the collective wisdom of stakeholders to achieve key goals in program design and analysis. A professional care manager since 1995, she embodies the concept of full partnership of the care management professional with patients, physicians and other healthcare professionals in reform of the national health care system to serve patient needs and interests in addition to developing programs & care evaluation processes that result in better outcomes and reduced cost.
From March, 2011 to July, 2014 she served as a member of the US Office of the National Coordinator (ONC) Transition of Care (ToC)and Longitudinal Coordination of Care (LCC) Workgroups helping write the White Paper submitted to the Policy Committee with recommendations for stage 3 Meaningful Use, as well as contributing to Query Health - a health outcomes evaluation system. In 2015 she joined the electronic long term services and supports (LTSS) workgroup at ONC. She performed a Disease-based cost analysis for a Massachusetts State Agency, designed a disease management focused case management program, and established boilerplate content for a database of communications for Harvard Pilgrim Healthcare (MCO) on managed care medical management. She recently led the US Office of the National Coordinator for Health IT project on Health IT -enabled electronic Clinical Quality Improvement (ECQl). Through her efforts at Deloitte's Federal Practice she channeled that real world experience into Accountable Care Organization (ACO) and Patient Centered Medical Home (PCMH) program development.
Her work on pain management contributed to the foundation of the Joint Commission hospital accreditation pain measure set to assess quality of inpatient care. Susan leverages this content and advances of the ONC LCC Committee as a member of Health Level Seven (HL7) Care Plan Domain Analysis and the Clinical Coordination Service (CCS) development committees. She is a semantics advisor for the Referent Index, a health IT interoperability translator.
Campbell also served as a senior manager or executive leader in a state agency as well as project management leader in academic medical center performance improvement and team leader in a regional managed care organization. Her former clients included the US and Canadian government agencies, universities, health care organizations and corporations including inpatient and outpatient care entities. A former National Academy of Sciences, NATO, and AAAS Fellow, Susan served USAID developing bilateral S&T policy in Asia on topics of biotechnology transfer and biodiversity approaches in support of sustainable development e.g. supporting education in technical capacity of partner countries to develop biotech methods to combat endemic disease like malaria. An educator as well as a practitioner, Susan held adjunct professorships at U MA Boston and U MA Amherst, as well as the MA College of Pharmacy. She was professor of biology and microbiology at Quincy College.
Susan was a signer of the first international biodiversity treaty on behalf of USAID in 1984. She contributed to Canadian military S& T policy as a keynote conference speaker as inventor of the concept ''Planning for Resilience" designed as a public health approach to reduce impact on civilian populations in war time or peacekeeping operations. This concept is now a feature of US Foreign Policy through Secretary of State John Kerry, which he announced in 2014 with the Turkish Foreign Minister.
Susan Campbell was an outstanding scholar and musician at Central High, graduating in 1969.